Terms and Conditions
CHECK-IN: 30 MINUTES BEFORE THE TIME OF DEPARTURE. Welcome on board 30 minutes before the departure. POINT OF DEPARTURE & BLUE-WHITE DORIS SHIPS AT HELSINKI MARKET SQUARE. The blue-and-white-colour ships: m/s Doris or m/s Doris II, Helsinki Market Square, next to the Red Brick Covered Old Market Hall, Vanha Kauppahalli, IHA-Lines Helsinki Cruises blue color route map, SUBJECT TO ALTERATIONS, AND OTHER TERMS AND CONDITIONS AND FORCE MAJEURE: All departure times are local. Sailing schedules may be interrupted and/or cruising times extended due to adverse weather conditions. IHA-Lines Ltd Helsinki Cruises cannot accept liability for any costs or inconvenience caused in these and other circumstances where 'force majeure' applies, but will try to notify the customers. Force majeure means war, Threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or engineering problems, closure of ports or similar circumstances beyond the control of IHA- Lines Ltd Helsinki Cruises. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities or services available for various operational, technical or scheduling reasons. The ship owner reserves the right to make changes. POINT OF DEPARTURE MAP: GOOD TO KNOW IHA-LINES OY HELSINKI CRUISES PURCHASED AND PAID IN ADVANCE TICKETS & GIFT CARDS REGULAR SCHEDULED SHIP CRUISES Tickets or gift cards purchased in advance will not be refunded if they are not used. Tickets or gift cards purchased in advance cannot be exchanged. Tickets and gift cards purchased in advance are only valid as specified in the ticket / gift card. All departure times are local Finnish time. However, if you are late for your booked cruise, you can use the cruise on another IHA-Lines cruise departure, if there is room on the ship. POSSIBLE SPECIAL DIETS ON LUNCH AND DINNER CRUISES COMMON ALLERGIES AND SPECIAL DIETS In buffet dining, the principle is that each cruise guest selects an entity from the ship's buffet suitable for himself and his own diet, in accordance with his own diet. The number of vegetarian and vegan diners in the party is requested to be notified in advance to the cruise office. If necessary, you can get more detailed information about the dishes from the ship's staff. In À la carte menus and portions, special diets and the most typical allergies can be taken into account when you inform about special diets in advance, if possible, for example in connection with specifying the possible number of people, for example: "3 x vegetarian", "2 x gluten-free", "2 x dairy-free", etc. For large On Doris ships, it is good to discuss special diets or allergies with the staff / butler / waiter of the restaurant serving you on board, at the latest, when ordering. On private charter cruises, special diets announced in advance in pre-ordered menus can most often be taken into account, for example by pre-booking for known "3 x vegetarian" or "gluten-free" diners something suitable for them, such as possibly their own main course and/or dessert, and something specifically addressed to them, for example suitable for vegetarians. In multi-course buffets, there is a selection of dishes available for the whole party, and if special diets have been announced in advance, they are often reserved something suitable for them from the catering service for small boats at private events, named separately / from the waiter separately, for example for a person with a "gluten-free" diet. All menus are structured in such a way that they take into account the most typical (L, G) special diets as precisely and extensively as possible. VERY SERIOUS SPECIAL DIETS ON ITINERARY CRUISES/RESTAURANT SHIPS If a member of your party has a very serious special diet, such as a severe nut or fish allergy: notify the cruise office in advance and also instruct the member of your party that he can bring his own food portion suitable and safe for his diet to the ship in a closed packed in a container, which is heated on the ship and brought to him unopened. In this way, we can certainly ensure safe dining for a person with a very serious allergy (without the precautions necessary to prepare this single special dietary portion causing an unreasonably large amount of work, inconvenience and slowing down the preparation of all other cruise guests' food in the ship's relatively small kitchen facilities). GENERAL GOOD TO KNOW INFORMATION SUITABLE INVOICING FOR BUSINESS GROUPS AND COMMUNITIES On scheduled Doris cruises to Helsinki, cash, Finnish bank cards, American Express, Eurocard, Mastercard, OK, Diners Club, Visa and Visa Electron are accepted payment methods. Post-invoicing can also be arranged as a payment method for corporate groups participating in scheduled ship trips on lunch and dinner cruises. Invoicing is requested to be agreed upon in advance when making a reservation and to send a written invoicing request with billing addresses before the cruise date. The invoicing request can be submitted by e-mail in advance to the address ihalines@ihalines.fi. The billing surcharge is 8 euros. Private "book the whole ship" charter cruises of companies and communities are mostly billed afterwards. However, the shipowner has the right to invoice the cruise in advance as well, how can it be done, for example, when a private person is the customer. CANCELLATION TERMS REGARDING CHARTER CRUISES In the case of motor vessels, cancellation must be made in writing to IHA-Lines Oy Helsinki Cruises by mail or email. The cancellation date is the date when IHA-Lines Oy Helsinki Cruises has received a written notice of cancellation. Unless different cancellation conditions are mentioned in the offer or confirmation you receive, the following day limits and conditions will be observed for motor ships: If the cancellation is made more than 21 days before the booked cruise date, no cancellation security fee will be charged. If the cancellation is made between 20 and 10 days before the booked cruise date, 25% of the cruise reservation's vessel charter will be charged as a cancellation security fee. If the cancellation is made between 9 and 0 days before the booked cruise date, 50% of the cruise booking's ship rental portion and 100% of the ordered restaurant service / catering / other booked services will be invoiced as a cancellation security fee. For sailing ships, such as m/aux Astrid and m/aux Svanhild, cancellation must be made in writing to IHA-Lines Oy Helsinki Cruises by mail or email. The cancellation date is the date when IHA-Lines Oy Helsinki Cruises has received a written notice of cancellation. Unless different cancellation conditions are mentioned in the offer or confirmation you receive, the following day limits and conditions are observed for sailing vessels: If the cancellation is made more than 33 days before the booked cruise date, no cancellation security fee will be charged. If the cancellation is made 32 to 24 days before the booked cruise date, 25% of the cruise reservation's ship rental portion will be invoiced as a cancellation security fee. If the cancellation is made between 23 and 17 days before the booked cruise date, 50% of the cruise reservation's vessel charter will be invoiced as a cancellation security fee. If the cancellation is made between 16 and 10 days before the booked cruise date, 75% of the cruise reservation's vessel charter will be invoiced as a cancellation security fee. If the cancellation is made between 9 and 0 days before the booked cruise date, 100% of the cruise reservation's ship rental portion and 100% of the ordered restaurant service / catering / other booked services will be invoiced as a cancellation security fee. Our partners may also have cancellation conditions that differ from these conditions, for example in island destinations, which cases are mentioned in the offer / in connection with the reservation. If the offer or confirmation you receive contains, for example, other types of cancellation conditions for island destinations, additional or ancillary services, they will be followed for the mentioned reservations and services. PAYMENT SERVICE PROVIDER Paytrail Oyj (2122839-7) operates as a payment service provider and implementer of the payment service in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product. Paytrail Oyj, business ID: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: 020 718 1830 www.paytrail.com PAYMENT SERVICE PROVIDER Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to. Paytrail Plc Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: +358 207 181 830 Business ID 2122839-7 BETALNINGSFÖRMEDLARE Paytrail Oyj (2122839-7) is a provider of payment mediation services in cooperation with bankers and credit institutions. Betalningar med Visa Electron eller MasterCard-kort syns Paytrail Oyj som körtrekningen i kortäkningen och even förmedlar betalningen till köpmannen. Paytrail Oyj has an authorization for payment institutions granted by Finansinspektionen. Vid klagomål ber vi er i första hand vara i kontakt med nätbutiken. Paytrail Oyj FO-nummer: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: 0207 181830 www.paytrail.com> GOOD TO KNOW - FORCE MAJEURE - SUPERIOR OBSTACLE All departure times are local time. In the event of a force majeure, such as war, threat of war, strike, flood, natural disaster, nuclear explosion, weather conditions, fire, terrorism, water level, technical fault or other circumstances for which IHA-Lines Oy Helsinki Cruises cannot be held responsible, IHA -Lines Oy Helsinki Cruises has the right to make changes to the schedule, lower the service level, carry out the transport on another ship or cancel the cruise. IHA-Lines Oy Helsinki Cruises is not liable for any costs or inconveniences that the customer may incur due to force majeure. On private charter cruises, the client acts as the tour operator. Traveling on possible islands is the visitor's own responsibility. In archipelago nature, for example, mossy rocks, beach rocks and stones located at the water's edge can be slippery. If desired, the subscriber can, for example, take out separate insurance for those participating in an island excursion. CHANGES POSSIBLE The shipping company reserves the right to make changes, deviating from what has been published in the company's brochures, websites, newspaper advertisements, announcements, departure schedules, offers or order confirmations. However, changes in cruise schedules are very rare. The shipowner reserves the right to changes. WEB ANALYTICS AS A PART OF PRIVACY & GDPR POLICY The site uses Google Analytics with Google Signals and standard web analytics for web hosting and, and data is stored on Google's systems in accordance with Google's policies and terms and conditions. The website uses Google Analytics and Google Signals as well as the normal web analytics of the web hosting service, and data is stored in Google's systems in accordance with Google's practices and terms. PRIVACY POLICY DATA PROTECTION STATEMENT General Data Protection Regulation (GDPR) The registers containing personal data in the IHA-Lines Oy Helsinki Cruises company are: Names of the registers of IHA-Lines Ltd Helsinki Cruises involved - E-mail and booking system calendar (e-mail and booking system calendar) - Invoicing and cashier systems and customer loyalty program register (invoicing & cashier systems and customer Loyalty program register) - Employee register (employee register) Customer information is stored in IHA-Lines Oy Helsinki Cruises' systems and customer registers, so that customers can make the reservation they want and order according to their for the cruise they wish for and so that the customer can be contacted and so that the cruises and reservations they wish and order are saved in order to fulfill the cruise and the order. The information in the customer registers is used to manage the reservation and order requested by the customer and to communicate with them, as well as to maintain and manage the customer relationship. Privacy and GDPR policy in English: your booking information, name, customer data and your reservation information is used with the highest trust only to the practical arrangements needed to make your cruise arrangement, booking and orders possible, as you wish and as you have booked. Any information or any of your data will not be given to any third party that is outsider to your reservation and booking arrangement. All information and data will be used only for the reservation you have made and to have the possibility to contact you, in order to manage your reservation and your cruise experience and the services you have booked, and to manage your bookings and customer relationship with IHA -Lines Ltd Helsinki Cruises. If you want to contact IHA-Lines Ltd Helsinki Cruises regarding GRPR policy or your reservation or data, please identify your topic clearly and contact the tour operator via this contact form. Thank you. Privacy policy contact form: please identify your topic and press the "Send" button >> Controller of the register: IHA-Lines Oy Helsinki Cruises, Meritullintori 6, 00170 HELSINKI, ID number 0783651-3 Person responsible for registry matters and/or contact person : Lasse Ihalainen, IHA-Lines Oy Helsinki Cruises Name of the registers: - E-mail and booking system calendar (@ihalines.fi) - Billing and cash systems and loyalty register of regular customers - Employee register Purpose of personal data processing (purpose of use of the register): Sales and loyalty register maintenance and monitoring of the booking status of vessels and storage of booking information Register data content: Company and/or person name, telephone number, e-mail address, order information Regular data transfers and data transfer outside the EU or the European Economic Area: Data will not be transferred outside the EU or the European Economic Area outside the economic area Principles of registry protection: The information is located on a secure server managed by IHA-Lines Oy Helsinki Cruises. Information is processed at the company's offices on workstations, all information systems have role-based user management. The registered person has the following rights: Listed below are 13 rights that the registered person has. The EU's data protection regulation, in English the General Data Protection Regulation (GDPR), enters into force on May 25, 2018. After this, Finnish companies, organizations and authorities, i.e. the data controllers, must offer even more decision-making power to the data subjects processed in their personal records. The aim of the data protection legislation is to increase general awareness of the processing of personal data and to give data subjects more opportunities to influence the processing of their own data than before. As the data controller, IHA-Lines Oy Helsinki Cruises has ensured that the registered users have the rights listed below. The articles of the EN data protection regulation numbered and referenced below are described with explanations on the website www.privacy-regulation.eu. 1) The right to receive information about the collection and processing of personal data (Art 13, Art 14) The controller has the obligation to provide data subjects with information about the processing of personal data. 2) The right to get access to data (Art 15) The registered person has the right to receive confirmation from the controller that personal data concerning him or her is being processed or that it is not processed, and if this personal data is processed, the right to get access to personal data and additional information from the list contained in the article. 3) Right to correct data (Art 16) The registered person has the right to demand that the controller correct inaccurate and incorrect personal data concerning the registered person without undue delay. Taking into account the purposes for which the data was processed, the data subject has the right to have incomplete personal data completed, for example by submitting an additional statement. 4) The right to delete data, i.e. the right to be forgotten (Art 17) The data subject has the right to have the data controller delete the personal data concerning the data subject without undue delay, and the data controller has the obligation to delete the personal data without undue delay, provided that one of the six criteria listed in the article is met. 5) Right to restrict processing (Art 18) The data subject has the right to have the controller restrict processing if one of the four grounds listed in the regulation is involved, such as if the data subject disputes the accuracy of the personal data. R6) The right to have the data controller notify the recipients of corrections, deletions and processing restrictions (Art 19) The data controller must notify all types of corrections, deletions or processing restrictions of personal data to each recipient to whom personal data has been disclosed, unless this proves to be impossible or requires unreasonable effort. The controller must inform the data subject of these recipients if the data subject requests it. 7) The right to transfer data from one system to another (Art 20) The registered person has the right to receive the personal data concerning him/her that he/she has submitted to the data controller in a structured, commonly used and machine-readable format, and the right to transfer the data in question to another data controller without the hindrance of the data controller to whom the personal data has been delivered, if the processing is based on consent or a contract and the processing is carried out automatically. When the data subject exercises his right to transfer data from one system to another, he has the right to have his personal data transferred directly from one data controller to another, if it is technically possible. 8) Right to object (Art 21) The registered person has the right, on grounds related to his personal special situation, at any time to object to the processing of his personal data, which is based on certain subsections of Article 6, such as profiling. The controller may no longer process personal data, except if the controller can demonstrate that there is a significantly important and justified reason for the processing that overrides the interests, rights and freedoms of the data subject, or if it is necessary to prepare, present or defend a legal claim. If personal data is processed for direct marketing, the data subject has the right at any time to object to the processing of personal data concerning him for such marketing, including profiling when it is related to such direct marketing. 9) The right not to be the subject of automated decisions (Art 22) The registered person has the right not to be the subject of a decision that is based solely on automatic processing, such as profiling, and that has legal effects concerning him or that affects him in a similar way significantly. The above does not apply if the decision is necessary for the conclusion or execution of an agreement between the data subject and the data controller or is based on the explicit consent of the data subject. 10) The right to receive information about a data security breach against the data controller (Art 34) When a data security breach of personal data is likely to cause a high risk to the rights and freedoms of natural persons, the data controller must notify the data subject of the data security breach without undue delay. 11) The right to file a complaint with a supervisory authority (Art 77) Every data subject has the right to file a complaint with a supervisory authority, especially in the Member State where he/she has his/her permanent residence or workplace or where the alleged violation has occurred, if the data subject considers that the processing of personal data concerning him/her is in violation of this regulation, the said however, without limiting other administrative appeals or legal remedies. 12) Right to effective legal remedies against the data controller (Art 79) Every data subject has the right to effective legal remedies if he considers that his rights based on this regulation have been violated due to the fact that this regulation has not been followed in the processing of his personal data, without prejudice to the available administrative means of appeal or the use of non-legal remedies, including the right to file a complaint with a supervisory authority. 13) The right to receive compensation for the damages caused (Art 82) If a person suffers material or immaterial damage as a result of a violation of this regulation, he has the right to receive compensation for the damage caused from the data controller or personal data processor. Contact on these issues is always done via the general contact and message form, after processing the data controller will contact the registered. The message field of the form must clearly describe what the issue is: contact form >> The shipping company reserves the right to make changes. The shipowner reserves the right to changes. Recordable camera surveillance register statement Personal data act (523/99) § 10 Act on the protection of privacy in working life (759/2004) § 16 Register holder: IHA-Lines Oy Helsinki Cruises Meritullintori 6 00170 Helsinki Person in charge of register matters: Lasse Ihalainen, system manager Name of the register: Recording camera monitoring system purpose (Purpose of processing personal data): Prevent and investigate crimes committed by customers and other persons staying on the premises and ensure the safety of staff, customers and guests. (759/2004 § 16 Act on the protection of privacy in working life.) In addition, the employer has the right to use the information in the register in the situations identified in Section 17 subsection 2 points 1-3 of the Act on the protection of privacy in working life (759/2004) in order to prove the basis for terminating the employment relationship, between women and men to investigate and prove harassment or harassment as referred to in the Act on Equality (609/1986) or harassment and inappropriate behavior as referred to in the Occupational Safety Act (738/2002) and to investigate a work accident or other situation that caused a danger or threat as referred to in the Occupational Safety Act. Information content of the register: material created in the premises and area covered by IHA-Lines Oy Helsinki Cruises camera surveillance. The recorder continuously records some cameras and the recording of some cameras is based on events based on motion detection or other alarms. There is no customer or individual analysis function (Face matching) added to the system, nor does the system contain separate software (Business Intelligence Kit) that identifies persons, gender or age, nor any related functions. The storage data will be overwritten within about forty days. Regular sources of information: IHA-Lines Oy Helsinki Cruises data transmitted by cameras under surveillance. Regular data disclosures and data transfer outside the EU or the European Economic Area: In connection with the investigation of an accident or dangerous situation and in cases of suspected crime, the data may be disclosed to the authorities. Principles of registry protection: The storage device is placed in the company's premises. The data transmission connections of the system are encrypted and the storage system is protected with a password. Decommissioning of recordings: designated responsible person system manager Lasse Ihalainen Processing of recordings designated responsible person system manager Lasse Ihalainen Varustamo reserves the right to make changes. The shipowner reserves the right to changes.