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Good to know Terms and conditions
GOOD TO KNOW IHA-LINES OY HELSINKI CRUISES ACCOMMODATED INVOICING FOR BUSINESS GROUPS AND COMMUNITIES On scheduled Helsinki cruises on Doris ships, payment methods accepted are cash, Finnish bank cards, American Express, Eurocard, Mastercard, OK, Diners Club, Visa and Visa Electron. For scheduled cruises, for business groups participating in lunch and dinner cruises, post-invoicing can also be arranged as a payment method. Invoicing is requested to be agreed upon in advance when making a reservation and to send a written invoicing request with the invoicing address before the cruise date. The invoicing request can be submitted in advance by email to ihalines@ihalines.fi. The invoicing supplement is 8 euros. Private 'book the whole ship' charter cruises for companies and communities are most often invoiced post-invoicing. However, the shipowner has the right to invoice the cruise in advance, for example, how to proceed when a private person is the subscriber. PRE-PURCHASED AND PAID TICKETS & GIFT CARDS REGULAR SCHEDULED SHIP CRUISES Pre-purchased tickets or gift cards will not be refunded if unused. Pre-purchased tickets or gift cards will not be exchanged. Pre-purchased tickets and gift cards are only valid for the period specified on the ticket / gift card. All departure times are local Finnish time. However, if you are late for your booked cruise, you can use the cruise on another IHA-Lines cruise departure, if there is space on the ship. CANCELLATION CONDITIONS FOR RESERVATIONS AND ORDERS FOR SCHEDULED SHIP CRUISES, LUNCH, DINNER AND SIGHTSEEING CRUISES Cancellation of reservations and orders must be made in writing to IHA-Lines Oy Helsinki Cruises by post or email. The cancellation date is the date on which IHA-Lines Oy Helsinki Cruises has received written notification of the cancellation. If the cancellation is made more than 15 days before the booked cruise date, no cancellation security fee will be charged. If the cancellation is made 14 - 8 days before the booked cruise date, a cancellation security fee of 25% of the total cruise booking amount (cruise tickets and ordered restaurant services / other services / program) will be charged. If the cancellation is made 7 - 3 days before the booked cruise date, a cancellation security fee of 50% of the total cruise booking amount (cruise tickets and ordered restaurant services / other services / program) will be charged. If the cancellation is made 2 - 0 days before the booked cruise date, a cancellation security fee of 100% of the total cruise booking amount (cruise tickets and ordered restaurant services / other services / program) will be charged. CANCELLATION CONDITIONS FOR CHARTER CRUISES For motor ships, cancellation must be made in writing to IHA-Lines Oy Helsinki Cruises by post or email. The cancellation date is the date on which IHA-Lines Oy Helsinki Cruises has received written notification of the cancellation. Unless different cancellation conditions are stated in the offer or confirmation you receive, the following day limits and conditions apply to motor ships: If the cancellation is made more than 21 days before the booked cruise date, no cancellation security fee will be charged. If the cancellation is made 20 - 10 days before the booked cruise date, a cancellation security fee of 25% of the cruise booking's vessel rental fee will be charged. If the cancellation is made 9 - 0 days before the booked cruise date, a cancellation security fee of 50% of the cruise booking's vessel rental fee and 100% of the ordered restaurant service / catering / other booked services will be charged. For sailing ships, such as m/aux Astrid and m/aux Svanhild, cancellation must be made in writing to IHA-Lines Oy Helsinki Cruises by post or email. The cancellation date is the date on which IHA-Lines Oy Helsinki Cruises has received written notification of the cancellation. Unless different cancellation terms are stated in the offer or confirmation you receive, the following day limits and conditions apply to sailing ships: If the cancellation is made more than 33 days before the booked cruise date, no cancellation security fee will be charged. If the cancellation is made 32 - 24 days before the booked cruise date, a cancellation security fee of 25% of the cruise booking's charter fee will be charged. If the cancellation is made 23 - 17 days before the booked cruise date, a cancellation security fee of 50% of the cruise booking's charter fee will be charged. If the cancellation is made 16 - 10 days before the booked cruise date, a cancellation security fee of 75% of the cruise booking's vessel rental portion will be charged. If the cancellation is made 9 - 0 days before the booked cruise date, a cancellation security fee of 100% of the cruise booking's vessel rental portion and 100% of the ordered restaurant service / catering / other booked services will be charged. Our partners may also have cancellation terms that differ from these terms, for example in island destinations, which cases will be mentioned in the offer / in connection with the booking. If the offer or confirmation you receive contains other cancellation terms, for example in relation to island destinations, additional or ancillary services, these will be followed for the mentioned reservations and services. POSSIBLE SPECIAL DIETS ON LUNCH AND DINNER CRUISES COMMON ALLERGIES AND SPECIAL DIETS In buffet dining, the principle is that each cruise guest selects a menu from the ship's buffet that is suitable for them and their own diet, according to their own diet. Please inform the cruise office in advance of the number of vegetarian and vegan diners in your party. If necessary, more detailed information about the dishes can be obtained from the ship's staff. In à la carte menus and dishes, special diets and the most typical allergies can be taken into account when you notify them in advance, if possible, for example when specifying the possible number of people, for example: "3 x vegetarian", "2 x gluten-free", "2 x dairy-free", etc. On large Doris ships, it is a good idea to also discuss special diets or allergies with the restaurant staff / butler / waiter serving you on board when ordering. On private charter cruises, special diets announced in advance in pre-ordered menus can most often be taken into account, for example by reserving in advance for known "3 x vegetarian" or "gluten-free" diners something suitable for them, such as possibly their own main course and/or dessert, and something specifically addressed to them, for example something suitable for vegetarians. In multi-course buffets, a selection of dishes is available for the entire party, and if special diets are announced in advance, they are often reserved something suitable for them from the catering service for small ships at private events, specifically named / separately from the waiter, for example for a person with a "gluten-free" diet. All menus are structured in such a way that they take into account the most typical (L, G) special diets as accurately and extensively as possible, from the outset. VERY SERIOUS SPECIAL DIETS ON ROUTE CRUISES/RESTAURANT SHIPS If a member of your party has a very serious special diet, such as a severe nut or fish allergy: notify the cruise office in advance and also instruct the member of your party that they can bring their own suitable and certainly safe food portion to the ship, packed in a closed container, which will be heated on board and served to them unopened. This way, we can ensure that a person with a very serious allergy can eat safely (without the precautions required to prepare this single special diet dish causing an unreasonable amount of work, inconvenience and delay in preparing the food for all other cruise guests in the ship's relatively small kitchen facilities). PAYMENT SERVICE PROVIDER The payment intermediary service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you primarily contact the product supplier. Paytrail Oyj, business ID: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: 020 718 1830 www.paytrail.com PAYMENT SERVICE PROVIDER Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. Paytrail Plc Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: +358 207 181 830 Business ID 2122839-7 PAYMENT INTERMEDIATE The payment intermediary service is carried out and as provider Paytrail Oyj(2122839-7) in cooperation with banks and credit institutions. Payments with Visa Electron or MasterCard cards Paytrail Oyj is shown as the recipient in the card statement and also mediates the payment to the merchant. Paytrail Oyj has a business license for payment institutions granted by the Finnish Financial Supervisory Authority. In case of complaints, please contact the online store in the first instance. Paytrail Oyj Business number: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: 0207 181830 www.paytrail.com> GOOD TO KNOW - FORCE MAJEURE - SUPERIOR OBSTACLE All departure times are local time. In the event of force majeure, such as war, threat of war, strike, flood, natural disaster, nuclear explosion, weather conditions, fire, terrorism, water level, technical failure or other circumstances for which IHA-Lines Oy Helsinki Cruises cannot be held responsible, IHA-Lines Oy Helsinki Cruises has the right to make changes to the schedule and program, reduce the level of service, provide transportation on another ship or by bus or train, or cancel the cruise. IHA-Lines Oy Helsinki Cruises is not liable for any costs or inconvenience that the customer may incur due to force majeure. On private charter cruises, the client acts as the tour operator. Traveling on any islands is at the visitor's own risk. In the nature of the archipelago, for example, mossy rocks, coastal cliffs and rocks located at the water's edge can be slippery. If the customer wishes, they can take out separate insurance for those participating in an island tour, for example. CHANGES POSSIBLE Possible weather conditions: changes due to weather conditions are extremely rare, as Helsinki has a large archipelago of over 300 islands, with many beautiful routes in the sheltered inner archipelago dotted with numerous islands. Helsinki's large and sheltered inner archipelago enables all cruises to be carried out on sheltered and beautiful routes without any possible weather fluctuations or the weather conditions outside the islands affecting the cruises. The route plans are indicative and, if necessary, the captain will choose a modified sheltered route in the inner archipelago. Cruises in the Helsinki archipelago can be carried out in all kinds of weather conditions on the sheltered routes of the archipelago without affecting the implementation. The shipping company reserves the right to make changes that deviate from what has been published in the company's brochures, websites, newspaper advertisements, notices, departure schedules, offers or confirmations, tickets or order confirmations. Changes to cruise schedules are however extremely rare. The shipowner reserves the right to changes. WEB ANALYTICS AS A PART OF PRIVACY & GDPR POLICY The site uses Google Analytics with Google Signals and standard web analytics for web hosting and, and data is stored on Google's systems in accordance with Google's policies and terms and conditions. The site uses Google Analytics and Google Signals as well as standard web analytics for web hosting and, and data is stored on Google's systems in accordance with Google's policies and terms and conditions. PRIVACY POLICY PRIVACY POLICY General Data Protection Regulation (GDPR) The registers containing personal data in IHA-Lines Oy Helsinki Cruises are: Names of the registers of IHA-Lines Ltd Helsinki Cruises involved - E-mail and booking system calendar - Invoicing & cashier systems and customer loyalty programme register - Employee register Customer information is stored in IHA-Lines Oy Helsinki Cruises' systems and customer registers so that customers can make a reservation for the cruise they want and order and so that the customer can be contacted and so that the cruises and reservations they want and order are stored for the purpose of implementing the cruise and order. The information in the customer registers is used to manage the customer's desired reservation and order and to communicate with them in the matter, as well as to maintain and manage the customer relationship. Privacy and GDPR policy in English: your booking information, name, customer data and your reservation information is used with the highest trust only to the practical arrangements needed to make your cruise arrangement, booking and orders possible, as you wish and as you have booked. Any information or any of your data will not be given to any third party that is outsider to your reservation and booking arrangement. All information and data will be used only for the reservation you have made and to have the possibility to contact you, in order to manage your reservation and your cruise experience and the services you have booked, and to manage your bookings and customer relationship with IHA-Lines Ltd Helsinki Cruises. If you want to contact IHA-Lines Ltd Helsinki Cruises regarding GRPR policy or your reservation or data, please identify your topic clearly and contact the tour operator via this contact form. Thank you. Privacy policy contact form: please identify your topic and press the “Send” button >> Register holder: IHA-Lines Oy Helsinki Cruises, Meritullintori 6, 00170 HELSINKI, Business ID 0783651-3 Person responsible for register matters and/or contact person: Lasse Ihalainen, IHA-Lines Oy Helsinki Cruises Name of registers: - Email and booking system calendar (@ihalines.fi) - Billing and cash register and regular customer register - Employee register Purpose of processing personal data (purpose of use of the register): Maintaining the sales and regular customer register and monitoring the booking status of ships and storing booking information Data content of the register: Company and/or person's name, telephone number, email address, order information Regular disclosure of data and transfer of data outside the EU or the European Economic Area: Data is not disclosed outside and data is not transferred outside the EU or the European Economic Area Register Protection principles: The data is located on a secure server managed by IHA-Lines Oy Helsinki Cruises. The data is processed on workstations at the company's offices, and all information systems have role-based user management. The data subject has the following rights: The 13 rights that data subjects have are listed below. The EU General Data Protection Regulation (GDPR) will enter into force on 25 May 2018. After this, Finnish companies, organisations and authorities, i.e. data controllers, must also offer data subjects processed in their personal registers more decision-making power over their own data. The aim of data protection legislation is to increase general awareness of the processing of personal data and to give data subjects more opportunities than before to influence the processing of their own data. IHA-Lines Oy Helsinki Cruises, as the data controller, has ensured that data subjects have the rights listed below. The articles of the GDPR numbered and referenced below are described and explained on the website www.privacy-regulation.eu. 1) Right to information about the collection and processing of personal data (Art 13, Art 14) The controller is obliged to provide data subjects with information about the processing of personal data. 2) Right to access (Art 15) The data subject has the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed and, where such personal data are being processed, access to the personal data and further information from the list contained in the article. 3) Right to rectification (Art 16) The data subject has the right to require the controller to rectify inaccurate or incorrect personal data concerning him or her without undue delay. Taking into account the purposes for which the data were processed, the data subject has the right to have incomplete personal data completed, including by providing additional information. 4) Right to erasure or the right to be forgotten (Art 17) The data subject has the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller has the obligation to erase personal data without undue delay, provided that one of the six grounds listed in the article is met. 5) Right to restriction of processing (Art 18) The data subject has the right to obtain from the controller the restriction of processing where one of the four grounds listed in the regulation applies, such as where the data subject contests the accuracy of the personal data. R6) Right to obtain from the controller the communication of rectification, erasure and restriction of processing to recipients of the data (Art 19) The controller shall communicate any rectification, erasure or restriction of processing of personal data to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject of these recipients if the data subject so requests. 7) Right to data portability (Art 20) The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to the controller, in a structured, commonly used and machine-readable format and to transmit those data to another controller without hindrance from the controller to whom the personal data have been provided, where the processing is based on consent or a contract and the processing is carried out by automated means. When exercising the right to data portability, the data subject shall have the right to obtain the transmission of the personal data directly from one controller to another, where technically feasible. 8) Right to object (Art 21) The data subject shall have the right, on grounds relating to his or her particular situation, to object at any time to processing of personal data concerning him or her which is based on certain points of Article 6, such as profiling. The controller shall no longer process the personal data unless the controller can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. Where the personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, including profiling when it is related to such direct marketing. 9) Right not to be subject to automated decision-making (Art 22) The data subject has the right not to be subject to a decision based solely on automated processing, such as profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. The above does not apply if the decision is necessary for entering into, or the performance of, a contract between the data subject and the controller, or is based on the data subject's explicit consent. 10) Right to be informed of a personal data breach concerning the controller (Art 34) Where a personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, the controller shall communicate the personal data breach to the data subject without undue delay. 11) Right to lodge a complaint with a supervisory authority (Art 77) Every data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence or place of work or in the Member State where the alleged infringement occurred, if the data subject considers that the processing of personal data concerning him or her infringes this Regulation, without prejudice to any other administrative or judicial remedy. 12) Right to an effective remedy against the controller (Art 79) Every data subject has the right to an effective remedy if he or she considers that his or her rights under this Regulation have been infringed as a result of the processing of his or her personal data not being in compliance with this Regulation, without prejudice to any other administrative or non-judicial remedy available to him or her, including the right to lodge a complaint with a supervisory authority. 13) Right to compensation for damage caused (Art 82) If a person suffers material or immaterial damage as a result of a breach of this Regulation, he or she has the right to receive compensation for the damage caused from the controller or processor of personal data. Contact regarding these matters is always made using the general contact and message form, after processing the controller will contact the data subjects. The message field of the form must clearly describe what the matter is: contact form >> The shipowner reserves the right to changes. The shipowner reserves the right to changes. Recorded camera surveillance register description Personal Data Act (523/99) Section 10 Act on the Protection of Privacy in Working Life (759/2004) Section 16 Register controller: IHA-Lines Oy Helsinki Cruises Meritullintori 6 00170 Helsinki Person in charge of register matters: Lasse Ihalainen, system manager Register name: Recorded camera surveillance Purpose of the recorded camera surveillance system (Purpose of processing personal data): To prevent and investigate crimes committed by customers and other persons staying on the premises and to ensure the safety of staff, customers and guests. (759/2004 Section 16 Act on the Protection of Privacy in Working Life.) The employer also has the right to use the information in the register in the situations specified in Section 17, subsection 2, paragraphs 1-3 of the Act on the Protection of Privacy in Working Life (759/2004) to prove the grounds for terminating the employment relationship, to investigate and prove harassment or bullying referred to in the Act on Equality between Women and Men (609/1986) or harassment and inappropriate behavior referred to in the Occupational Safety Act (738/2002), and to investigate an occupational accident or other situation that caused a danger or threat referred to in the Occupational Safety Act. Information content of the register: Material generated in the premises and area covered by IHA-Lines Oy Helsinki Cruises camera surveillance. The recorder continuously records some of the cameras and the recording from some of the cameras is based on events based on motion detection or other alarms. The system does not include a function for analyzing customers or individual persons (Face matching), nor does the system include separate software for identifying individuals, gender or age (Business Intelligence Kit) or related functions. The recorded data is overwritten within approximately forty days. Regular data sources: Data transmitted by cameras under the supervision of IHA-Lines Oy Helsinki Cruises. Regular data disclosure and data transfer outside the EU or the European Economic Area: In connection with the investigation of an accident or dangerous situation and in cases of suspected crime, the data may be disclosed to the authorities. Principles of register protection: The storage device is located on the company's premises. The system's communication connections are encrypted and the storage system is protected by a password. Decryption of recordings: designated responsible person, system manager Lasse Ihalainen Processing of recordings designated responsible person, system manager Lasse Ihalainen The shipping company reserves the right to make changes. The shipowner reserves the right to make changes. CHECK-IN: 15 MINUTES BEFORE THE TIME OF DEPARTURE. Welcome on board 15 minutes before the departure. POINT OF DEPARTURE & BLUE-WHITE DORIS SHIPS AT HELSINKI MARKET SQUARE. The blue-and-white-colour ships: m/s Doris or m/s Doris II, Helsinki Market Square, next to the Red Brick Covered Old Market Hall, Vanha Kauppahalli, IHA-Lines Helsinki Cruises blue color route map, SUBJECT TO ALTERATIONS, AND OTHER TERMS AND CONDITIONS AND FORCE MAJEURE: All departure times are local. Sailing schedules may be interrupted and/or cruising times extended due to adverse weather conditions. IHA-Lines Ltd Helsinki Cruises cannot accept liability for any costs or inconvenience caused in these and other circumstances where 'force majeure' applies, but will try to notify the customers. Force majeure means war, threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or engineering problems, closure of ports or similar circumstances beyond the control of IHA-Lines Ltd Helsinki Cruises. It may be necessary to use alternative ships or bus or train on any sailing or to change/withdraw the facilities or services available for various operational, technical or scheduling reasons. The ship owner reserves the right to changes. EXTENSIVE WEBSITE FROM THIS LINK: This ticket sales page has only limited information. IHA-Lines' full official website in Finnish is at https://www.ihalines.fi/suomeksi/ Contact form for the office:
Contact Us
+358 9 68745050
ihalines@ihalines.fi
Kauppatori, Helsinki, 00170, FI